✅Churn

• By reducing complexity, you may also reduce frustration and confusion, thereby reducing churn.

• It is also possible that by removing features, you increase churn, as some users no longer feel that it's sufficient for their workflow.

✅Feature usage

• Clearly, adding or removing features will have a direct and indirect impact on what your users do.

• The remaining features will likely see more attention.

✅Productivity & efficiency

• By making your product simpler, people may be more efficient.

• e.g., after removing unnecessary (and unused) functionality in a dashboard, it'll be easier to use what remains.

✅Perception of value

• People don't like paying for features that they don't use, it can distort the perception of value.

• "Ah, the subscription is $100, but I only need 3 of the features, I don't want to overpay for the rest".

✅Complexity & understanding